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FarFetch Reviews

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Overall Rating

4.5
2 Reviews
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About FarFetch

Farfetch.com is a global destination for modern luxury, offering products from close to a thousand luxury brands, including Burberry, Dolce & Gabbana, Gucci, Prada, and many more. Shoppers can browse a variety of categories, such as clothing (shirts, pants, etc.), shoes, or accessories like bags and watches. The product categories offered on the website are women's and men's fashion, accessories (including jewelry), and beauty.

In addition to selling products, Farfetch also offers a range of services. One of these is the Second Life service, which allows customers to sell their pre-loved designer bags in return for Farfetch credit. This service is currently only available in the UK, US, all European Union countries, Norway, Kuwait, Saudi Arabia, and UAE.

Another service is Farfetch Refresh, which enables customers to clear out the clothes they no longer wear, make space for the wardrobe they've always wanted, and earn Farfetch credit in an easy, hassle-free way. This service is currently only available in the US and UK.

Farfetch also offers resale, repair, and donation services to help give your closet a new lease of life. Whether you’re looking to make space — while earning Farfetch credit in return — or restore your favorite pieces, these circular services can help to reduce waste and extend the life of your clothes.

Overall, Farfetch is on a mission to become the global platform for good in luxury fashion — empowering everyone to think, act and choose positively. These services help the community get the most out of their existing closets and have a positive impact on the planet at the same time. It's all part of what Farfetch calls Positively FARFETCH..

FarFetch Pros & Cons

Pros of Farfetch.com:

  • Global Reach and Diverse Product Selection: Farfetch connects customers worldwide with over 2,000 designers and boutiques, offering a vast selection of luxury goods, including high-end clothing, accessories, and footwear.
  • Customer Service: While mixed, some customers praise Farfetch's customer service for being responsive and helpful, with some issues resolved promptly.
  • Affiliate Program: Farfetch offers an attractive affiliate program with competitive commission rates and comprehensive tracking tools, making it a viable option for marketers.
  • Convenient Shopping Experience: The platform provides a seamless shopping experience with fast delivery and easy checkout processes.
  • Quality Products: Some customers have reported receiving high-quality products, with beautiful packaging and timely delivery.

Cons of Farfetch.com:

  • Poor Customer Service: Many customers have complained about poor customer service, including difficulties with returns and unhelpful support.
  • Quality Issues: Some items have been reported as damaged or of poor quality, with customers facing challenges in getting refunds.
  • Overpriced Products: Farfetch is often criticized for being overpriced compared to other online retailers, even during sales.
  • Return Issues: Returning items can be problematic, with some customers reporting that they never received refunds.
  • Mixed Reviews: Overall, Farfetch's reviews are mixed, with some customers having positive experiences while others have encountered significant issues.

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FarFetch Customer Reviews (2)

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Noemi Kon
Noemi Kon
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Feb 11, 2023
Dorene Mireault
Dorene Mireault
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Feb 8, 2023

FarFetch Customer’s Q&A

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FarFetch Features and Benefits

Key features and benefits of Farfetch.com include:

  • Global Marketplace: Connects customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores.
  • Wide Selection: Offers a curated selection of over 100,000 luxury fashion products from more than 3,000 renowned brands.
  • Commission-Based Model: Generates revenue through various transaction scenarios with rates ranging from 6% to 10%.
  • No Inventory Costs: Does not hold stock, allowing for a wide variety of luxury fashion products to be offered to consumers.
  • Additional Services: Revenue is diversified through additional services like technology solutions and brand collaborations.
  • Innovative Features: Offers features such as virtual try-ons for select products.
  • Multi-Boutique Checkout: Allows users to purchase items from multiple sellers in a single transaction.
  • Personalized Marketing Strategies: Employs strategies, including “Back in Stock” notifications, to increase sales and engage customers on a more personalized level.

These features and benefits make Farfetch.com a unique and convenient platform for luxury fashion shopping. Happy shopping!

FarFetch Pricing

Farfetch.com Pricing: Farfetch's pricing is unique and can vary depending on your shipping address and the price set by their partners. The same piece may have different prices across different sizes. While Farfetch does not control price differences, they ensure you get the best price available to your destination at the time of your order. Additionally, Farfetch offers various membership tiers with exclusive discounts and benefits, which can impact the overall cost of your purchase.

About farfetch.com Payment Method?

Farfetch.com accepts various payment methods. These include PSD2, Klarna, and Instant bank transfers. In addition, Farfetch has also introduced a cryptocurrency payment option, accepting six cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and USD Coin (USDC) among others. Customers with an existing cryptocurrency wallet can make the payment using cryptocurrency by scanning the QR code displayed on the screen at checkout. It's important to note that personal details are kept safe during these transactions..

FarFetch FAQs

FAQ

How To Open A FarFetch Account?

To open an account on Farfetch.com, follow these steps:

  1. Visit the Farfetch homepage.
  2. Click the person icon at the top right corner.
  3. Choose a sign-up option. Options include email, phone number, Google, Apple, or Facebook.
  4. After registration, Farfetch will send an account activation link for confirmation.

Once the account is activated, one becomes a member. The amount spent defines the tier of membership. Membership offers various rewards including exclusive discounts, early sale access, and a dedicated personal stylist. Happy shopping!

FAQ

FarFetch Alternatives

Here are the top 10 alternatives to Farfetch.com:

  1. Reformation: Offers sustainable clothes similar to Farfetch. It designs effortless silhouettes that celebrate the feminine figure with the most beautiful and sustainable fabrics possible.
  2. Summersalt: A designer clothing brand making quality essentials for modern women. It creates luxury pieces designed to keep up with you.
  3. Harrods: A British department store, it offers luxury goods and is a competitor to Farfetch.
  4. Block: An American financial services and digital payments company.
  5. Shopify: A Canadian multinational e-commerce company.
  6. Jack Wills: A British clothing brand.
  7. Allsaints: A British fashion retailer.
  8. ASOS: A British online fashion and cosmetic retailer.
  9. YOOX NET-A-PORTER: An Italian online fashion retailer.
  10. Matches Fashion: A London-based global luxury-fashion retailer.

These alternatives offer a variety of products and services that may suit different needs and preferences. It's always a good idea to explore multiple options to find the best fit. Happy shopping!

FAQ

How long does it take to receive my order?

Delivery times vary depending on the shipping destination and selected shipping method. You can find estimated delivery times on the product page or during checkout.
FAQ

Can I track my order?

Yes, you can track your order by logging into your account or by using the tracking link provided in your shipping confirmation email.
FAQ

What payment methods does FarFetch accept?

FarFetch accepts a variety of payment methods, including credit cards, PayPal, Apple Pay, and Alipay.
FAQ

Does FarFetch offer any discounts or promotions?

FarFetch occasionally offers discounts and promotions to customers. You can stay up to date on current offers by subscribing to the FarFetch email newsletter or following FarFetch on social media.
FAQ

Does FarFetch have a customer service team?

Yes, FarFetch has a dedicated customer service team that can assist with any questions or concerns. You can contact customer service through the online contact form on their website
FAQ

What is the price range of products on Farfetch?

The price range of products on Farfetch varies greatly. It includes both accessible and luxury items, with clothing, shoes, accessories, and jewelry for men, women, and kids. Most items are sold at full retail price, yet exclusive discounts can be found with coupon codes. There's also a selection of limited edition pieces, up to 50% off the usual full-price tag. However, it may not always offer a cheaper alternative than purchasing directly from the designer. As a marketplace, Farfetch connects customers with luxury boutiques and brands, allowing for potentially cost-effective prices. Please note that prices can change frequently based on various factors, so it's always a good idea to check the website for the most current prices.

FAQ

Can I buy beauty products from Farfetch?

Yes, beauty products can be purchased from Farfetch. The online retailer has added a robust new beauty section to its range of offerings. The beauty section features more than 100 different brands and includes a variety of top skin- and haircare products, makeup essentials, fragrance picks, and more. Each selection is handpicked by the retailer's global collective of beauty industry experts. Brands span from Chanel to Charlotte Tilbury and Nuface to Olaplex. So, whether you're looking for skincare, makeup, bath products, or fragrances, Farfetch has got you covered.

FAQ

What are some popular brands on Farfetch?

Popular brands on Farfetch include Gucci, Balmain, Alexander McQueen, Off-White, Burberry, Fendi, Versace, Balenciaga, and many more. Other notable brands include Dior, Louis Vuitton, Hermès, A Bathing Ape, Off-White, Palm Angels, Stone Island, Marc Jacobs, Ferragamo, COMMAS, Arc’teryx, Represent, On Running, Tom Ford, Tommy Hilfiger, Jacquemus, Prada, and Saint Laurent. These brands offer a wide range of products, from clothing and activewear to shoes, bags, luxury jewelry, and accessories..

FAQ

About farfetch.com Popular Products and Services?

Farfetch is a global destination for modern luxury. It offers over 100,000 products from more than 3,000 designer brands provided by 700 boutique partners worldwide. The product categories include women's and men's fashion, accessories, including jewelry, and beauty products. Some of the popular designer brands available on Farfetch include Prada, Gucci, and Burberry.

In addition to selling new items, Farfetch also offers resale and refresh services. Customers can sell their pre-loved designer bags and earn Farfetch credit in return. This service helps to reduce waste and extend the life of clothes.

Farfetch provides express shipping and free returns for a smooth shopping experience. It also offers a guide for shopping and placing orders, and a global Customer Service team for assistance. Customers can sign up for promotions, tailored new arrivals, stock updates, and more, straight to their inbox.

FAQ

How can I sell my pre-loved designer bags on Farfetch?

To sell pre-loved designer bags on Farfetch, follow these steps:

  1. Get a quote: Upload photos of the bag to be sold. The amount of credit that could be earned will be informed within three working days.
  2. Arrange a free collection: Schedule a pick-up time that suits and the rest will be taken care of.
  3. Earn Farfetch credit: Once the bag has been received and verified, the credit will be applied to the Farfetch account.
  4. Receive extra credit: If a Farfetch Silver, Gold, Platinum or Private Client member, an extra 10-15% credit will be received.

Please note, this service is currently only available in the UK, USA, all European Union countries and the European microstates, Switzerland, Monaco, Norway, Australia, Kuwait, Saudi Arabia, and UAE. The quote provided will be the exact value of credit received. The credit can be used to shop favorite new pieces. By selling a pre-loved bag, it's extending its life and helping the environment. Farfetch Silver, Gold, Platinum, and Private Client members enjoy an extra 10-15% credit on top of their base offer. Only bags from a selection of luxury brands are currently being accepted. The quote will be sent within three working days. Once the bag(s) have arrived at the warehouse, the Farfetch credit should be received within 10 working days, providing the bag passes the verification process. Farfetch credit is store credit added to the account that can be used to purchase any items at farfetch.com or via the Farfetch app. The extra credit will be applied to the Farfetch account along with the base offer after the bags have been received and verified.

FAQ

farfetch.com Return Policy?

Farfetch offers a 14-day return window, starting from the delivery date. To be eligible for a return, items must be unworn, undamaged, and unused, with all tags attached and the original packaging intact. When returning items from different brands or partner boutiques, it's essential to package them separately. Use the provided FARFETCH packaging and attach the correct Return Label to the outside of each package. For beauty items received individually, follow the same procedure to ensure a smooth return process.

Certain items cannot be returned to Farfetch: Final sale items, Made-to-order items, Fine jewelry and fine watches, and Hygiene-sensitive items. Final sale items are marked as such on the product page and are non-returnable unless damaged or defective upon delivery. Made-to-order items are custom-made products tailored to your specifications and cannot be returned unless damaged or defective upon delivery. Fine jewelry and fine watches cannot be returned unless they are faulty or damaged. Hygiene-sensitive items such as underwear, swimwear, earrings, cosmetics, beauty products, and fragrances cannot be returned unless they are unworn, unused, unopened, and in their original packaging with all tags and seals intact.

As for the shipping policy, Farfetch offers free shipping when you make a purchase over $200. If you are part of their loyalty program, you can also qualify for free shipping on 2 orders at the ‘Silver’ level. For beauty, any purchases over $100 receive free shipping..

FAQ

What is the Farfetch loyalty program?

The Farfetch loyalty program, also known as Access Rewards, is a tiered system that offers various benefits to its members. As soon as an account is created, the user becomes a member. The amount spent by the user defines their tier. The loyalty year renews every 12 months, but users can upgrade and enjoy new rewards at any time. The rewards include exclusive discounts, private members’ sales, free delivery, and a dedicated personal stylist. The more a user shops, the more they get. The rewards program works on a tiered system, earning more benefits with the more you spend in a calendar year..

FAQ

How do I return an item to Farfetch?

To return an item to Farfetch, follow these steps:

  1. Log in to your Farfetch account.
  2. Click on Orders & Returns.
  3. Select the order you want to return and the reason for returning it.
  4. Put each product you are to return together with any designer boxes you received in the Farfetch packaging.
  5. You get two return options- a free return collection or free return drop-off at your nearest Farfetch boutique or Farfetch courier drop-off.
  6. Pack the item with all tags, brand boxes, cases, and dust bags inside the Farfetch packaging.
  7. Attach the return label outside the Farfetch package.

Please note that this is a general guide and the exact process may vary depending on your location and the specific item you are returning. Always check the return policy on the Farfetch website for the most accurate information.

FAQ

Can I exchange items on Farfetch?

Farfetch does not offer exchanges. However, some beauty items can be returned with the free return service. It's important that the item has not been opened or used and the seals of the packaging must be intact. To be eligible for a return, items must be unworn, undamaged, and unused, with all tags attached and the original packaging intact. When returning items from different brands or partner boutiques, it's essential to package them separately. Use the provided FARFETCH packaging and attach the correct Return Label to the outside of each package. Once your return has been received by the brand or boutique that filled your order, it will be processed within 6 days. Then, if the return is accepted, Farfetch will refund the cost of your order – minus delivery – to your original payment method. Depending on the payment provider, refunds can take up to 14 days to appear in your account.

FAQ

Does Farfetch accept PayPal or credit cards?

Yes, Farfetch does accept PayPal and major credit cards as payment options. It provides a variety of payment options for online shoppers.

FAQ

How do I use cryptocurrency to pay on Farfetch.com?

Cryptocurrency payments are available on Farfetch.com. The platform accepts several cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and USD Coin (USDC) among others. To make a payment using cryptocurrency, customers with an existing cryptocurrency wallet need to scan the QR code displayed on the screen at checkout. This feature is available for customers in 37 countries. Please note that the availability of this payment method may vary depending on your location.

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